Ethan AI. The numbers make the case.
BigRadar's AI agent resolves customer conversations end-to-end across chat, WhatsApp and email. Not a claim — a scoreboard. Here's the data.
78%
average resolution rate across customers
▲ 24 PTS IN 12 MONTHS
4.8s
median first response, all channels
24/7, EVERY LANGUAGE
40%
support cost reduction at Meesho
VERIFIED CUSTOMER OUTCOME
$0
per resolution — flat pricing, always
VS. ~$0.99 ELSEWHERE
01 / The benchmark
Resolution rate: Ethan vs. the industry leaders
Measured the same way the market measures it — conversations fully resolved by AI with no human touch, averaged across all customers.
Competitor figures from publicly reported averages, 2026 · illustrative comparison, measured across 2M+ conversations on BigRadar.
02 / The trend
He gets better every month — measurably
Every conversation trains him. Every gap he flags becomes new knowledge. Average customer resolution rate over the last 12 months:
54% → 78%
Avg. resolution rate, Jul 2025 – Jun 2026
03 / The verticals
Deep in your industry, not generically smart
Ethan is tuned per vertical — refund policies in ecommerce, KYC flows in banking, trial questions in SaaS. Resolution rate by industry:
Ecommerce
82%
Orders, refunds, returns
Education
80%
Admissions, fees, courses
SaaS
76%
Trials, billing, how-tos
IT & Software
71%
Tickets, troubleshooting
Banking & Finance
67%
KYC, cards, compliance-safe
04 / The outcomes
Where every conversation ends up
Most conversations never need a human. The ones that do arrive with full context, summarized and routed to the right teammate.
Resolved by Ethan
Answered, actioned and closed with no human touch — median 41 seconds.
Handed off with context
Summarized, tagged and routed to the right teammate. No customer repeats themselves.
Proactively escalated
Sensitive or high-value cases Ethan is instructed to never handle alone.
05 / The economics
The economics your CFO will actually sign off on
Competitors charge ~$0.99 per resolution. At scale, that's a second payroll. Ethan is included flat in BigRadar — cost per resolution at 10,000 conversations/month:
06 / The pipeline
He doesn't just cut costs. He feeds pipeline.
Ethan qualifies every visitor and captures leads your forms never would — during launches, ad spikes, and at 2am. Median customer, 90 days after go-live:
Qualified leads / month
Meetings booked by Ethan
After-hours conversions
The reference check
“Simply put, BigRadar is the best tool our team has used so far to support our customers. We've seen 40% customer support cost reduction.”
Shivam Abrol
Brand Manager, Meesho
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